Support
Help with your account and using the platform. Looking to report content or someone's conduct, or to make a complaint? That has its own process - see Complaints & reporting.
Contact us
Email hello@mylocaljobs.com.au and we'll get back to you as soon as we can - usually within 2 business days. Include the email address on your account and, if it's about a specific job or application, a link to it.
Common questions - job seekers
- I can't log in. Use reset your password with the email you signed up with. Confirmation links expire, so request a fresh one if yours is old.
- Why can't I add a video? Video features (the 60-second application video and your Work Passport intro) are available to users 18 and over, and you need your date of birth on your account. You can always apply without a video.
- A business hasn't replied. Businesses respond in their own time; you'll get a notification when your application status changes or a message arrives.
- How do I delete my account? From your dashboard settings, or email us and we'll take care of it.
Common questions - businesses
- Billing and payments. Job ad payments are processed by Stripe. For a receipt, refund question or payment issue, email us with the business name and the job title.
- My job ad isn't showing. Ads appear once published and stay live for 30 days. Check its status under your business dashboard.
- Hiring happens off-platform. My Local Jobs connects you with candidates - interviews, offers, employment terms and any checks are between you and the job seeker.
Online safety
If something on the platform is inappropriate, abusive or unsafe, don't wait on a support reply - use the complaints and reporting process, which is monitored and actioned separately. If anyone is in immediate danger, call 000.
Privacy questions
For questions about your personal information, see our Privacy Policy or contact privacy@mylocaljobs.com.au.