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Complaints & Reporting

How to report content or behaviour on My Local Jobs, what we do about it, and how to escalate if you're not satisfied. For general account help, see Support.

If someone is in immediate danger

Call 000. Don't wait for our process - report it to us afterwards.

What you can report

  • A job ad that is misleading, offensive or not a real job.
  • A message that is abusive, threatening, sexually explicit or otherwise inappropriate.
  • A profile or business account behaving suspiciously.
  • Any content you believe is unlawful or harmful, including material covered by Australia's Online Safety Act.

How to make a report

  • In the app: use the Reportoption on a job ad, message thread, profile or business page. Tell us what's wrong - reports go straight to our moderation queue.
  • By email: complaints@mylocaljobs.com.au. Include a link to (or description of) the content, the account involved if you know it, and what happened. You don't need an account to email us.

What happens next

  • We acknowledge complaints promptly and aim to review every report within 2 business days. Reports indicating serious harm are prioritised.
  • Where a report is substantiated we can remove or hide the content, remove job ads, restrict a user's access to messaging, and suspend or permanently remove accounts.
  • We'll let you know the outcome where we reasonably can. Privacy obligations sometimes limit the detail we can share about action taken against another account.
  • We comply with removal notices and requests from the eSafety Commissioner and cooperate with law enforcement where required.

Not satisfied? Escalating a complaint

If you've reported something to us and are not satisfied with our response, or the content is seriously harmful, you can complain directly to the eSafety Commissioner, Australia's independent regulator for online safety, at esafety.gov.au/report. eSafety can investigate cyber abuse, image-based abuse and illegal or restricted online content.

Privacy complaints

Complaints about how we've handled your personal information follow the process in our Privacy Policy - contact privacy@mylocaljobs.com.au. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Misuse of reporting

Reporting is there to keep the platform safe. Deliberately false or vexatious reports may themselves lead to action against the reporting account.